Hospital Service Agents

HSAs or QHSAs (qualified hospital service agents) are employed in hospitals and retirement homes. A category C job body, they participate in the smooth functioning of the services.

Resultado de imagem para agent de service hospitalier

Missions of HSAs/QHSAs


A technical mission

The HSA is responsible for the cleanliness of the premises, cleaning rooms, bathrooms, treatment rooms, etc.

He must respect the hygiene measures and the prevention of biocontaminations.

A social mission

The HSA, in his functions, is also called to sociabilize patients/residents.

Thus, it participates in the distribution of meals and can help patients/residents to feed themselves. He is also called upon to transport patients from their rooms to treatment rooms.

Similarly, he may participate in collective outings.

He can therefore establish a relationship with patients/residents. This is often important for them: he takes them out of their isolation, can reassure them, entertain them, and so on.

Good to know: missions may vary by assignment. For example, in the operating room, the work will be largely focused on hygiene. In contrast, in a gerontology department, the social aspect will be very important.

Hospital service agent: profile


Training required to be HSA

No diploma is required to practice as an HSA. Traditionally, people who move to this position have a health and social certificate or a bioservice certificate.

The recruitment is done on presentation of the CV and interview with a commission. Remuneration ranges from USD 1,540 to USD 1,775 net at the end of a career.

Expected competencies of the HSA


The HSA must be punctual, affable and above all rigorous.

Indeed, he must apply strict instructions, hygiene being paramount in the healthcare establishments. In addition, he must be flexible about his schedules and his pace of life. Indeed, the HSA can work weekdays but also at night, weekends, etc.

Career evolution


After 8 years of professional experience, HSAs have the opportunity to undergo training to become caregivers.

This consists essentially of a six-month internship. It is funded by the hospital as part of continuing education.

For further :

* Do you want to work in retirement home? Find out what skills are expected.

* Are you also interested in caregiving? Our factsheet provides information on the subject.

* Perhaps you would like more information about the home care profession? For more information, we invite you to visit our guide page.

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