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Showing posts from July, 2016

Write an Employment Contract

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To write a valid  employment contract , you must mention some elements: informations about the employer and the employee, the workplace, the compensation... The parties of employment contract The employment contract should identify the employer. It must show: - the employer name;- his address;- the name of his legal representative;- his numbers of directory identification system and organizations for the payment of social security and family benefit contributions. Regarding the employee, he must mention: - his full name;- nationality;- his social security number (date and place of birth). The test period The employment contract must specify the duration of the test period. Otherwise, the employee is considered permanently engaged since his first day of work. Test period: - may not exceed 1 month for fixed term contract;- between 1 and 3 months depending on the qualifications of the employee for a permanent contract. It is for example 3 months for a manager. The employee's qualifica

Market Research

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Before starting a business, carry out a market study is essential. The methodology of market research is simple: you can make it yourself. 1- Successful market study delivers a detailed knowledge of your environment and the customers you want to reach. First determine the questions it must answer: * what product (definition, value, market price...); * for which customers; * which marketing and sales strategy; * what places of production and sales. 2- Then you define your competitive environment. Competitors may be direct or indirect: * a direct competitor sells the same product as you; * an indirect competitor sells a product that occupies the same market. 3- After identifying competitors, study their sales methods, their market share. Search the information using the available documentation: * specialized press; * websites; * documentation centers of trade chambers, of commerce; * directories and repertory; * market players, that you can query. Customer identification must be both qua

Telephone Call Center

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A  call center  is a service from which the outgoing business of a company are issued. The call center can be located:=> within the company,=> outside the company, in a specialized center. A telephone call center or contact center consists of telephone workstations. It manages remotely the company's telephone reception with its customers and/or prospects. It optimizes the phone and computer tools and other communication channels (fax, minitel, internet, PDA...) in order to provide an efficient and complete service. The tasks of a call center A company can turn to a call center for: => the telephone survey, => advertising, => prospecting, => telemarketing actions, => telesales actions, => receiving and transferring calls: management of incoming phone calls, => ensure its after-sales service, => ensure its claims service, => manage the recovery and collection of its receivables. Benefits of a call center A call center is a full service in the business

Workplace Relationships

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Social ties are also weave in enterprise. Good integration in enterprise promotes job making and relationships at work. What is Maslow's hierarchy? Maslow was an American psychologist who in 1943 proposed a hierarchical classification of human needs, ranging from level 1 to level 5, that is to say: * Level 1: physiological needs that affect our survival: drinking, eating, sleeping, breathing. * Level 2: the security needs that have the will to protect us: * against the dangers: violence, delinquency, aggression, * and to take shelter (housing), * and to assist us to get emotional and social security. * Level 3: the need to belong: the person needs to feel accepted and integrated into a group of individuals (work, leisure, family). This requires own identity (name). * Level 4: the need for esteem allows you to be recognized and valued within a group. * Level 5: the need to accomplish that aims to achieve fulfillment in the personal and/or professional life. This Maslow's hierarc

Meeting Management

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Running a meeting, it is preparing. You will soon organize a meeting and you have a grasp on your speaking in public or  making a presentation. To be comfortable, remember to manage your interpersonal communication. What is the management of a meeting? The meeting aims to share in a working group the same information and the same knowledge on a subject or a particular case. The meeting will be required to take a collective decision. To lead to concrete actions, the meeting should not be "time consuming", it will be concise and conducted with an effective time management. It will take place in good conditions to be followed up. How to organize the meeting? The management of meeting will be organized in several stages: Step 1: before the meeting Before organizing the meeting, we must ask the right questions, such as: * What is the opportunity of the meeting? * Is it necessary to get everyone together, which may be a waste of time and money to each (work, transport)? * A telepho

Interpersonal Communication

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Better communicate to succeed your career. A career in one or more enterprises requires motivation and performance, to better grow and bounce in your professional life. Good communication will also be a key to success. What is interpersonal communication? Interpersonal communication is composed of several messages that are: * verbal such as voice and intonation, * nonverbal such as attitude, behavior and gestures. Your image already gives your entourage, a first major idea of ​​your skills for a moment "T", without having begun to formulate a single word. This may be anger, sadness or anxiety. Gaiety and joy are more difficult to perceive, because we rarely move smiling. Thus the silence communicates with the person in front of you. The elements of this communication The main communication elements are: * words and behavior, which when expressed are irreversible, it is just possible for you to mitigate them if you want to go back, as in a speaking in public or making a presen

Public Career

Public or private sector, what to choose to better bounce! For careers in the private, the answer to a job offer contrary to the public sector where we are recruited in principle, following the success of a competition corresponding to a definite position. The career will therefore manage differently. Presentation of a public career There are three public functions: * the public service of the State, * the local government service, * the public hospital service. These allow you to direct you to different jobs depending on your level of education and success in competitions. Which treatment? We will find the courses: Administrative - animations - artistic - cultural - medical and social, technical medical - educational - security, police - social - educational socio - sportiv - technical. These courses are divided into three categories: A - B - C and levels that match the grades of officials. This also allows describing career advancement and employee remuneration. For what career? You

Make Career

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A career in one or more companies, represents decades of your professional and private life especially since the extension of retirement. Your career choice will depend your professional development. Make career plan Nowadays, a career does not mean working for the same company throughout the life, as did our grandparents and/or our parents. Globalization and the current crisis bring a fragility in the world of work, it is difficult to perform a flawless career without dismissal. Unemployment is watching you and sometimes precarious. However, we must move forward and evolve, we have to move to build a career plan. Pick the best opportunities to find a job that matches your real expectations. How to make career? For a career, you must: open up to better horizons for better orientation and fulfilling professional life. To do this, there will be several components: * your training, short or long course: hence will depend on your first position taking; * your integration into the company;